Frequently Asked Questions

Refunds and Returns

No refunds shall be given unless the goods fail to comply with Sales of Goods Act.

Please note, certain fabrics reflect light differently depending on lighting conditions resulting in slight colour variations. As a result colours depicted in catalogues should only be used as a guide.

If you have any enquiries regarding this document and the payment services offered by Paypal please visit www.paypal.com

 

Delivery

After ordering from our online store, you will receive an email confirmation containing your order details. We will normally confirm receipt of your order within a few minutes of ordering. Your order will be shipped from our Melbourne warehouse. Delivery charges are automatically calculated at the time of purchase. Please note that all delivery times are estimated from when your order leaves the warehouse. We usually process orders within 72 business hours.

All orders are shipped via courier to Australia only. If you wish to query a delivery please contact us at shop@rainbowserpent.net

 

Privacy Policy

GapEvents / Rainbow Serpent Festival regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all GapEvents / Rainbow Serpent Festival users, and conforms to Internet privacy standards.

 

Collection of Information

In order to use the GapEvents / Rainbow Serpent Festival website, we may require information from you in order to provide the best service possible.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

 

Use of Collection Information

Any details collected from GapEvents / Rainbow Serpent Festival customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at shop@rainbowserpent.net

 

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

GapEvents / Rainbow Serpent Festival uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at shop@rainbowserpent.net

 

Third Parties

GapEvents / Rainbow Serpent Festival may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose.  GapEvents / Rainbow Serpent Festival does not share any information with third parties for any unknown or unrelated uses.

 

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

 

Links

Links on the GapEvents / Rainbow Serpent Festival site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.shop.rainbowserpent.net and www.rainbowserpent.net

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement and any other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time.

 

Contact

Please address any questions or concerns regarding our Privacy Policy or our practices concerning your personal information by emailing us at shop@rainbowserpent.net

 

Your Consent

By using our Website and our Services, you consent to our Privacy Policy.

Security Policy

GapEvents / Rainbow Serpent Festival uses Paypal for its online credit card transactions. Paypal processes online credit card transactions for thousands of Australian & international merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Paypal gateway are secured payments.

  • Payments are fully automated with an immediate response.
  • Your complete credit card number cannot be viewed by Rainbow Serpent Festival or any outside party.
  • All transactions are performed under 128 Bit SSL Certificate.
  • All transaction data is encrypted for storage within Paypal bank-grade data centre, further protecting your credit card data.
  • Paypal is an authorised third party processor for all the major Australian banks.
  • All monies are directly transferred from your credit card to the merchant account held by GapEvents / Rainbow Serpent Festival.

For more information about Paypal and online credit card payments, please visit www.paypal.com